Update - As we work to navigate the recovery from the Change Healthcare Services cyberattack and its impact on the Healthcare Ecosystem, we want to express our cautious optimism regarding the recovery process. Today, Change Healthcare published an update via a press release stating that critical system recovery is underway. Change Healthcare indicated that they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, Change Healthcare encourages trading partners and providers to continue using the established workarounds.

Since the initial communication of the Cyberattack DrChrono remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to act as your advocate and work on alternate solutions until our team has high confidence in the success of Change Healthcare's restored functionality. Once we are confident that Change Healthcare can properly support your practice’s needs, we will partner with you on the plan to move you back over to Change Healthcare as your clearinghouse.

Attached is a link to the Change Healthcare press release.

https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html

If you would like to enquire about work around solutions, please submit a ticket that states "work around clearinghouse" to support@drchrono.com and we will assist you the best we can.

Mar 14, 2024 - 09:34 PDT
Update - As we work to navigate the recovery from the Change Healthcare Services cyberattack and its impact on the Healthcare Ecosystem, we want to express our cautious optimism regarding the recovery process. Today, Change Healthcare published an update via a press release stating that critical system recovery is underway. Change Healthcare indicated that they expect to begin testing and reestablishing connectivity to their claim network and software starting the week of March 18th. While the restoration work continues, Change Healthcare encourages trading partners and providers to continue using the established workarounds.

Since the initial communication of the Cyberattack DrChrono remains focused on maintaining the highest standards of service and security while minimizing the impact of this attack on your practice by creating alternate claim submission options. We will continue to act as your advocate and work on alternate solutions until our team has high confidence in the success of Change Healthcare's restored functionality. Once we are confident that Change Healthcare can properly support your practice’s needs, we will partner with you on the plan to move you back over to Change Healthcare as your clearinghouse.

Attached is a link to the Change Healthcare press release.

https://www.unitedhealthgroup.com/newsroom/2024/2024-03-07-uhg-update-change-healthcare-cyberattack.html

Please reach out to support with further questions.

Mar 11, 2024 - 07:15 PDT
Update - While DrChrono is not facing any issues at this time, our 3rd party vendor, Change Healthcare is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Please reach out to support with further questions and workarounds.
Mar 04, 2024 - 07:34 PST
Update - While DrChrono is not facing any issues at this time, our 3rd party vendor, Change Healthcare is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information. Please reach out to support with further questions.
Mar 01, 2024 - 07:53 PST
Update - While DrChrono is not facing any issues at this time, our 3rd party vendor, Change Healthcare is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information.
Feb 27, 2024 - 06:34 PST
Update - While DrChrono is not facing any issues at this time our 3rd party vendor Change Healthcare, is experiencing a full outage which may result in issues with eligibility, prescriptions, ERAs, Patient Statements and Claims. We will continue to update you as we have more information. Change Healthcare has a status page that can be followed here: https://status.changehealthcare.com/
Feb 23, 2024 - 06:53 PST
Monitoring - While DrChrono is not facing any issues at this time our 3rd party vendor Change Healthcare, is experiencing a full outage which may result in issues with eligibility, prescriptions, and ERAs. We will continue to update you as we have more information.
Feb 22, 2024 - 11:43 PST

About This Site

*We have been informed by Change Healthcare that there is an overall outage that is causing intermittent issues for our clients with running eligibility, submitting claims, and accessing the portal. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.*

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Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

Unresolved incident: Clearinghouse Vendor- Change Healthcare Cyber Security Issue.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024
Mar 10, 2024

No incidents reported.

Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 17:00 PST
Scheduled - DrChrono will be performing planned updates to our internal messaging infrastructure on Saturday, March 9 between 8 and 9:30pm EST. We do not anticipate any downtime or performance degradation during this time. This is just a courtesy message. Reach out to our support team for more details if needed.
Mar 9, 04:29 PST
Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.