All Systems Operational

About This Site

*We have been informed by Change Healthcare that there is an overall outage that is causing intermittent issues for our clients with running eligibility, submitting claims, and accessing the portal. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.*

Uptime over the past 90 days. View historical uptime.
drchrono.com ? Operational
90 days ago
99.96 % uptime
Today
drchrono iPad EHR ? Operational
drchrono iPad Check-In Kiosk Application ? Operational
DrChrono Telehealth Platform Operational
90 days ago
100.0 % uptime
Today
onpatient.com ? Operational
onpatient iPhone PHR ? Operational
www.drchrono.com Public Website Operational
3rd party services Operational
90 days ago
94.4 % uptime
Today
HelloFax Operational
Twilio Authy Operational
Twilio REST API ? Operational
Stripe API Operational
support.drchrono.com ? Operational
Twilio SMS Operational
Box Uploads/Downloads Operational
Twilio TwiML Operational
Updox Operational
90 days ago
100.0 % uptime
Today
Emdeon/Change Healthcare ? Operational
90 days ago
57.45 % uptime
Today
Trizetto Operational
90 days ago
100.0 % uptime
Today
Waystar Operational
90 days ago
100.0 % uptime
Today
Quest Diagnostics ? Operational
90 days ago
98.03 % uptime
Today
Health Gorilla Operational
Labcorp Operational
90 days ago
100.0 % uptime
Today
Square ? Operational
90 days ago
99.78 % uptime
Today
ID.ME ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time ?
Fetching
Browser Load Time ?
Fetching
Apdex Score ?
Fetching
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Third Party Vendor: Updox
Resolved - Updox, our third-party vendor, has been restored. Please note, that data will temporarily be limited to the past 30 days. The system will continue to process historical data throughout the night reaching full restoration by tomorrow morning. Inbound faxes were queued throughout the day and will be processed overnight.

Please see their Status Page for more information: https://status.updox.com/
Oct 10, 16:13 PDT
Update - Updox, our third-party vendor has taken their application offline at 4:30 PM (Eastern) to perform emergency maintenance.
The application will be down for approximately 1 hour. Once the application is restored we will post an update.

Updox Status Page: https://status.updox.com/
Oct 10, 13:32 PDT
Update - Updox, our third-party vendor, has identified the root cause of the issue and is actively working to resolve it. We will continue to provide updates as we have more information. Thank you for your patience.

Updox Status Page: https://status.updox.com/
Oct 10, 12:31 PDT
Identified - Updox, our third-party vendor, has identified the root cause of the issue and is actively working to resolve it. We will continue to provide updates as we have more information. Thank you for your patience.

Updox Status Page: https://status.updox.com/
Oct 10, 09:10 PDT
Investigating - Updox, our third-party vendor, faxing, has reported a service disruption that may affect fax confirmation pages, uploading (drag and drop), and virtual printing. We will continue to provide updates as we have more information. Thank you for your patience.

Updox Status Page: https://status.updox.com/
Oct 10, 07:42 PDT
Third Party Vendor: Quest Diagnostics
Resolved - Quest, our third-party vendor, has resolved the issue that may have impacted lab ordering and results transmission.

If you are still experiencing any lingering effects, please don't hesitate to reach out to Support at support@drchrono.com for assistance.
Oct 10, 08:13 PDT
Update - Quest, our third-party vendor, is still investigating their system issues that may impact lab ordering and results transmission. We will continue to use this page to monitor the status.

In the meantime, missing lab results can be accessed through the Quest Quanum portal: https://auth2.questdiagnostics.com/cas/login?service=https%3A%2F%2Fphysician.quanum.questdiagnostics.com%2Fhcp-server-web%2Flogin%2Fcas
Oct 10, 07:43 PDT
Investigating - Quest, our third-party vendor, has reported system issues that may impact lab ordering and results transmission. We will continue to use this page to monitor the status.

In the meantime, missing lab results can be accessed through the Quest Quanum portal: https://auth2.questdiagnostics.com/cas/login?service=https%3A%2F%2Fphysician.quanum.questdiagnostics.com%2Fhcp-server-web%2Flogin%2Fcas
Oct 9, 15:00 PDT
Oct 9, 2024
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
System Degradation
Resolved - We have worked with our cloud provider to resolve the intermittent performance degradation issues experienced over the last few days. We are now moving this to solved. We are sorry for any issues this may have caused.
Oct 3, 10:06 PDT
Monitoring - We have worked with our cloud provider to resolve the intermittent performance degradation issues experienced over the last few days. We will continue monitoring for another hour before marking this incident fully resolved.
Oct 3, 07:46 PDT
Update - We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.
Oct 2, 08:09 PDT
Update - We will be performing an emergency maintenance tonight at 11:30 PM EST. The Dr Chrono application will be offline for 5-10 min.
Oct 1, 18:08 PDT
Update - We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.
Oct 1, 09:14 PDT
Investigating - We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.
Oct 1, 09:03 PDT
Oct 2, 2024
Oct 1, 2024
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024
DrChrono Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 21:19 PDT
Update - The scheduled maintenance has been completed.
Sep 28, 21:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 20:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 14:08 PDT
Scheduled - The DrChrono application will be undergoing scheduled maintenance on Saturday, September 28th between 8:30 - 11:30 pm PST. During this time, DrChrono's services will be unavailable. Please note that users will not be able to log in or save any data during this downtime.
Sep 16, 14:07 PDT
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