All Systems Operational

Uptime over the past 90 days. View historical uptime.
drchrono.com Operational
90 days ago
99.91 % uptime
Today
drchrono iPad EHR Operational
drchrono iPad Check-In Kiosk Application Operational
DrChrono Telehealth Platform Operational
90 days ago
100.0 % uptime
Today
onpatient.com Operational
onpatient iPhone PHR Operational
www.drchrono.com Public Website Operational
3rd party services Operational
90 days ago
99.49 % uptime
Today
HelloFax Operational
Twilio Authy Operational
Stripe API Operational
support.drchrono.com Operational
Twilio SMS Operational
Box Uploads/Downloads Operational
Twilio TwiML Operational
Updox Operational
90 days ago
100.0 % uptime
Today
Emdeon/Change Healthcare Operational
90 days ago
100.0 % uptime
Today
Trizetto Operational
90 days ago
100.0 % uptime
Today
Waystar Operational
90 days ago
100.0 % uptime
Today
Quest Diagnostics Operational
90 days ago
100.0 % uptime
Today
Health Gorilla Operational
Labcorp Operational
90 days ago
100.0 % uptime
Today
Square Operational
90 days ago
100.0 % uptime
Today
ID.ME Operational
90 days ago
95.45 % uptime
Today
E-Provider Solutions Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 7, 2026
DrChrono Slowness
Resolved - DrChrono has resolved the issue that was causing slowness for a limited set of users. System performance has returned to normal, and we will continue to monitor to ensure ongoing stability.
Apr 7, 10:34 PDT
Monitoring - DrChrono has implemented mitigation steps to address the earlier reported slowness affecting a limited set of users while we continue to isolate the root cause. We are currently monitoring system performance to ensure stability.
Apr 6, 13:41 PDT
Investigating - DrChrono has identified that a limited set of users may be experiencing slowness within the application. We are investigating the issue and will post updates every 60 minutes or as soon as they become available.
Apr 6, 12:37 PDT
EPCS Prescription Issue ID.me
Resolved - Our third-party provider, ID.me, has resolved the issue that was impacting the ability to prescribe controlled substances. Push Notification MFA is now functioning as expected.

Recommended Action:
If you previously switched to an alternate MFA method (such as an authenticator app or SMS), you may switch back to Push Notifications.

For steps to update your MFA method, visit:
https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me

If you continue to experience login issues, you may still follow ID.me’s recovery steps:
https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in
Apr 7, 09:30 PDT
Update - Our third-party provider, ID.me, is still experiencing ongoing issues, which may affect your ability to prescribe controlled substances. This appears to be limited to Push Notification MFA and may result in authentication errors. At this time, services are functioning normally on Android devices. ID.me is actively working on a fix to restore push notifications on iOS.

Recommended Action:

Switch to an alternate MFA method using an authenticator app for code generation to avoid disruption.

Set up a new MFA method via ID.me Wallet:
https://help.id.me/hc/en-us/articles/202673924-Create-your-ID-me-Wallet

If you’re unable to log into ID.me Wallet, use MFA recovery:
https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in

We are actively monitoring the situation and will provide updates as they become available. Thank you for your patience. For the latest updates, please refer to their status page: https://status.id.me/
Apr 6, 07:03 PDT
Update - Our third-party provider, ID.me, is still experiencing ongoing issues, which is impacting the ability to send controlled prescriptions.

A temporary fix has been implemented. iOS users can continue logging in by manually opening the Authenticator app and approving requests. Push notifications on Android devices have been restored and are working as expected.

ID.me is actively working on a complete fix to restore push notification functionality on iOS. In the meantime, we are closely monitoring the situation and coordinating with their team.

For the latest updates, please refer to their status page: https://status.id.me/

We will continue to share updates as more information becomes available. If you experience any ongoing issues, please don’t hesitate to reach out with details.

Thank you for your patience and understanding.
Apr 4, 04:11 PDT
Identified - ID.me is still experiencing issues. However, as a workaround, users can update their multi-factor authentication (MFA) method by switching from push notifications to a code generator (authenticator app).

For step-by-step instructions, please visit:
https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me

We are actively working with ID.me to resolve this issue and will provide updates as more information becomes available.
Apr 3, 08:41 PDT
Investigating - Our third-party provider, ID.me, is currently experiencing an issue which is impacting the ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.
Apr 3, 07:15 PDT
Apr 6, 2026
Apr 5, 2026

No incidents reported.

Apr 4, 2026
Apr 3, 2026
Apr 2, 2026

No incidents reported.

Apr 1, 2026
DrChrono Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 20:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 16:45 PDT
Scheduled - The DrChrono application will be undergoing scheduled maintenance on Wednesday, April 1st between 4:45-8:30pm PST.

During this time, you should still be able to access the system, but some users may experience minor performance slowdowns.

Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability.

Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.
Apr 1, 16:35 PDT
Mar 31, 2026
DrChrono Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 15:30 PDT
Scheduled - The DrChrono application will be undergoing scheduled maintenance on Tuesday, March 31st between 3:30-8:30pm PST.

During this time, you should still be able to access the system, but some users may experience minor performance slowdowns.

Our Support team will be actively monitoring system performance alongside Engineering throughout the maintenance window to ensure stability.

Thank you for your patience as we continue to enhance the reliability and performance of DrChrono.
Mar 31, 10:28 PDT
Mar 30, 2026
System Slowness
Resolved - Our engineering team has resolved the issue, and system performance has returned to normal. We appreciate your patience.
Mar 30, 15:05 PDT
Investigating - We are aware of an issue causing system slowness for some users. Our engineering team is actively investigating and working toward a resolution. We will share additional updates as more information becomes available.
Mar 30, 13:48 PDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
DrChrono Web System Issues
Resolved - We have resolved the intermittent system issues experienced over the past three days. The root cause was related to brief scenarios where one of the supporting databases was unable to accept new connections, resulting in a small percentage of requests (approximately 3%) returning errors.

Overnight, we implemented performance improvements to reduce system strain and help isolate the issue. Today, we made additional infrastructure adjustments to address the connection limitations and monitored system performance throughout peak usage hours. The system is now operating normally.

We will publish a detailed root cause analysis (RCA) on our status page in the coming days.
Mar 25, 14:36 PDT
Update - We are continuing to investigate the issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages:

“Bad Gateway”
“Server is Busy”
“Failed to Load Footer”

Our engineering team remains actively engaged and is working to resolve the issue as quickly as possible.

As a temporary solution, refreshing the page may clear the error.

We appreciate your continued patience and will provide further updates as more information becomes available.
Mar 25, 10:41 PDT
Investigating - We have identified an issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages:

“Bad Gateway”
“Server is Busy”
“Failed to Load Footer”

Our engineering team is all-hands-on-deck and investigating the root cause to restore full functionality as quickly as possible.

We understand the impact this may have and appreciate your patience while we resolve the issue.

We are working on this as quickly as we can and will provide updates as they become available.
Mar 25, 09:59 PDT
DrChrono Web System Issues
Resolved - After a successful update, this issue will be monitored closely. If you have additional questions, please do not hesitate to contact support.
Mar 25, 06:18 PDT
Update - We have identified a potential cause of the intermittent slowdowns during peak usage hours as elevated system activity.

We are implementing targeted optimizations to reduce system load and improve performance. These changes are expected to stabilize behavior during high usage periods, and we are continuing to monitor closely.
Mar 24, 15:34 PDT
Monitoring - Our Engineering team is still actively investigating the system slowness impacting parts of the DrChrono website. Performance has improved, and we are continuing to monitor the system closely to ensure stability.

We will provide further updates if any issues reoccur or once we confirm full resolution.
Mar 24, 14:57 PDT
Update - Our team is still actively investigating the system slowness impacting various areas of DrChrono. We understand the impact this may have on your workflows and will continue to share updates as we learn more.
Mar 24, 13:53 PDT
Investigating - Our team has identified reports of system slowness across various areas of the DrChrono website and are actively investigating. Updates will be provided as they become available.
Mar 24, 12:17 PDT
Mar 24, 2026
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