Update - While DrChrono is not facing any issues at this time, our 3rd party vendor, Change Healthcare is having a cyber security issue which may result in issues with Eligibility, ERAs, Claim Submissions, and sending Electronic Prescriptions to certain pharmacies. The disruption is expected to last throughout the day. We will continue to update you as we have more information.
Feb 27, 2024 - 06:34 PST
Update - While DrChrono is not facing any issues at this time our 3rd party vendor Change Healthcare, is experiencing a full outage which may result in issues with eligibility, prescriptions, ERAs, Patient Statements and Claims. We will continue to update you as we have more information. Change Healthcare has a status page that can be followed here: https://status.changehealthcare.com/
Feb 23, 2024 - 06:53 PST
Monitoring - While DrChrono is not facing any issues at this time our 3rd party vendor Change Healthcare, is experiencing a full outage which may result in issues with eligibility, prescriptions, and ERAs. We will continue to update you as we have more information.
Feb 22, 2024 - 11:43 PST

About This Site

*We have been informed by Change Healthcare that there is an overall outage that is causing intermittent issues for our clients with running eligibility, submitting claims, and accessing the portal. We have ticketed the issue with them, and we will update you as soon as we hear further information on resolution.*

drchrono.com ? Degraded Performance
90 days ago
99.42 % uptime
Today
drchrono iPad EHR ? Operational
drchrono iPad Check-In Kiosk Application ? Operational
DrChrono Telehealth Platform Operational
90 days ago
100.0 % uptime
Today
onpatient.com ? Operational
onpatient iPhone PHR ? Operational
www.drchrono.com Public Website Operational
3rd party services Major Outage
90 days ago
98.68 % uptime
Today
HelloFax Operational
Twilio Authy Operational
Twilio REST API ? Operational
Stripe API Operational
support.drchrono.com ? Operational
Twilio SMS Operational
Box Uploads/Downloads Operational
Twilio TwiML Operational
Updox Operational
90 days ago
99.13 % uptime
Today
Emdeon/Change Healthcare ? Major Outage
90 days ago
92.66 % uptime
Today
Trizetto Operational
90 days ago
100.0 % uptime
Today
Waystar Operational
90 days ago
100.0 % uptime
Today
Quest Diagnostics ? Operational
90 days ago
99.75 % uptime
Today
Health Gorilla Operational
Labcorp Operational
90 days ago
100.0 % uptime
Today
Square ? Operational
90 days ago
99.23 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Uptime
Fetching
Response Time ?
Fetching
Browser Load Time ?
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Apdex Score ?
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Past Incidents
Feb 29, 2024

No incidents reported today.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

Unresolved incident: Clearinghouse Vendor- Change Healthcare Cyber Security Issue.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Feb 22, 2024
Feb 21, 2024
Resolved - Our team believes they have fixed the issue with appointment reminders. We are sorry for any inconveniences this has caused. Please reach out to support if you continue to experience issues.
Feb 21, 18:23 PST
Update - Our team has delivered a fix overnight for newly created appointments and is finishing repairing previously created appointments. This final step is anticipated to complete later today. We will continue to use this page to update you.
Feb 21, 06:39 PST
Identified - The appointment reminders issue has been identified and engineering is working on a fix. We will continue to update this page.
Feb 20, 11:06 PST
Investigating - We have received several reports of appointment reminders not being sent. Our engineering team is currently investigating this issue. We will continue to use this page to update you of the status.
Feb 20, 08:33 PST
Feb 20, 2024
Feb 19, 2024
Resolved - This incident has been resolved.
Feb 19, 06:41 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 11:55 PST
Identified - Our team is currently investigating an issue updating the status of an appointment or utilizing appointment filters via the EHR iOS application. At this time, some users may receive a 500 error or a blinking spinning wheel when attempting to update appointment status or use appointment filters. Please note that the status can be updated successfully via the website as a workaround.
Feb 16, 09:59 PST
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Feb 15, 2024

No incidents reported.