drchrono Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

drchrono.com Operational

90 days ago

100.0 % uptime

Today

drchrono iPad EHR Operational

drchrono iPad Check-In Kiosk Application Operational

onpatient.com Operational

onpatient iPhone PHR Operational

www.drchrono.com Public Website Operational

eRx service Operational

3rd party services Operational

90 days ago

100.0 % uptime

Today

Box Sync Operational

HelloFax Homepage Operational

Twilio Authy Operational

Twilio REST API Operational

Zoom Meetings Operational

Cloudflare SJC - San Jose, CA, United States Operational

Stripe API Operational

support.drchrono.com Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Uptime

Fetching

Response Time

Fetching

Browser Load Time

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Apdex Score

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Past Incidents

Sep 22, 2018

No incidents reported today.

Sep 21, 2018

Problems in DrChrono web application. Appointment view, reporting, comm logs.

Resolved - The problems with the appoinment view, communication logs and reporting have been corrected. We apologize for any inconvenience that his may have caused. If youhave any trouble please submit a ticket to our support team. Thank you.
Sep 21, 06:14 PDT

Update - We are continuing to work on a fix for this issue.
Sep 21, 05:24 PDT

Identified - We have been made aware of several system problems this morning including but not limited to patient appointment views, communication logs and reporting. Our development team is working to implement a fix as quickly as possible. We are expecting this to be repaired within the next two hours, hopefully sooner. We apologize for any inconvenience that this may cause.
Sep 21, 05:20 PDT

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

DrChrono Support / ZenDesk Performance Issues

Resolved - ZenDesk has corrected issues with the servers hosting DrChrono's support instance. We apologize for any inconvenience that this may have caused.
Sep 17, 11:13 PDT

Identified - ZenDesk is currently experiencing problems with the servers that are hosting our support.drchrono.com. During this time users may experience problems submitting tickets via support.drchrono.com. We apologize for any inconvenience that this may cause. We will send another update once this has been resolved.
Sep 17, 08:39 PDT

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

Norton/Symantec EPCS Outage.

Resolved - Norton/Symantec has corrected the problems with the VIP application as it relates to electronically sending controlled substances. Please contact support if you continue to experience problems. This is/was not related to our pending switch to the DUO two-factor authentication. We apologize for any inconvenience that this may have caused.
Sep 11, 05:35 PDT

Update - Users have had success with the following workaround for the Norton/Symantec VIP access issues.
See the article created here. https://support.drchrono.com/hc/en-us/articles/360001063866.
We are still investigating this with our vendor.
Sep 10, 14:39 PDT

Investigating - We are currently investigating an issue with the Norton/Symantec VIP Access for EPCS. This problem is currently being investigated by our vendor. We do not yet have an estimated time to repair. This is not related to changes regarding a switch to DUO for two factor authentication. We will post another message as soon as more information is available. We apologize for the inconveneince and understand the urgency of prescribing controlled substances. We are working diligently to get this corrected as soon as possible.
Sep 10, 14:16 PDT

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.