All Systems Operational
Uptime over the past 90 days. View historical uptime.
drchrono.com ? Operational
90 days ago
99.97 % uptime
Today
drchrono iPad EHR ? Operational
drchrono iPad Check-In Kiosk Application ? Operational
onpatient.com ? Operational
onpatient iPhone PHR ? Operational
www.drchrono.com Public Website Operational
eRx service ? Operational
3rd party services Operational
HelloFax Homepage Operational
Twilio Authy Operational
Twilio REST API ? Operational
Stripe API ? Operational
support.drchrono.com ? Operational
Twilio SMS Operational
Box Uploads/Downloads Operational
Twilio TwiML Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Uptime
Fetching
Response Time ?
Fetching
Browser Load Time ?
Fetching
Apdex Score ?
Fetching
Past Incidents
Mar 25, 2019

No incidents reported today.

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019
Quest Diagnostics Ordering Disruption
Resolved - This incident has been resolved.
Mar 19, 09:08 PDT
Investigating - We are currently investigating an issue whereby Quest orders are not able to be placed within the DrChrono system. This issue impacts the ability to search for a test code or use a preset favorite code. We will share updates as we receive them.
Mar 19, 08:21 PDT
Service degradation with TriZetto eligibility services
Resolved - Our team confirms that our eligibility service is back up and running. We appreciate your patience.
Mar 19, 08:12 PDT
Update - Our team reports no slowness in our eligibility system in the last hour.
Mar 19, 08:07 PDT
Identified - The TriZetto team has made changes and we're seeing substantial improvements in the success rate of eligibility checks. We believe eligibility services are mostly restored but with some slowness. We're currently confirming our findings with the TriZetto team and will provide an update soon.
Mar 19, 06:56 PDT
Update - TriZetto reports that the slowness on their servers is a complex problem and requires in-depth investigation. Unfortunately, the TriZetto team has informed us that it is unlikely for a fix to be implemented by the end of today. We sincerely apologize for the inconvenience and thank you for your patience.
Mar 18, 18:50 PDT
Investigating - We are experiencing substantial slowness and timeouts when connecting with TriZetto's eligibility services. Our team is actively working with TriZetto to reach a resolution. We apologize for the inconvenience.
Mar 18, 16:36 PDT
Mar 18, 2019
Real Time Eligibility remains offline.
Resolved - The issues with Real Time Eligibility has been resolved. We apologize for any inconvenience that this may have caused.
Mar 18, 12:06 PDT
Identified - We are working with Trizetto to establish connectivity to Real Time Eligibility services that remain offline after maintenance performed this weekend. We do not yet have an estimated time to a resolution but will update this status page as a fix is implemented or more information becomes available.
Mar 18, 10:31 PDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

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