Update - We are continuing to investigate the issue to determine its root cause. If performing a hard refresh does not resolve this issue, please reach out to our support team so we can further troubleshoot this with you.

Thank you for your patience.

May 13, 14:56 PDT
Investigating - Some users are experiencing an issue with offices not appearing on the calendar page, not able to approve or deny an eRx refill request, and telehealth office selection missing on the Offices page. While we investigate this problem, in the meantime performing a hard refresh of the webpage will resolve these problems. A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page. The following instructions specify how to perform a hard refresh based on web browser and operating system:

For Mac, on Chrome and Firefox press Cmd+Shift+R. Safari press Cmd+Option+R.

For Windows, all browsers Ctrl+F5

May 13, 07:52 PDT
drchrono.com ? Operational
90 days ago
99.85 % uptime
Today
drchrono iPad EHR ? Operational
drchrono iPad Check-In Kiosk Application ? Operational
DrChrono Telehealth Platform Operational
90 days ago
99.88 % uptime
Today
onpatient.com ? Operational
onpatient iPhone PHR ? Operational
www.drchrono.com Public Website Operational
3rd party services Operational
90 days ago
100.0 % uptime
Today
HelloFax Operational
Twilio Authy Operational
Twilio REST API ? Operational
Stripe API ? Operational
support.drchrono.com ? Operational
Twilio SMS Operational
Box Uploads/Downloads Operational
Twilio TwiML Operational
Updox Operational
Emdeon/Change Healthcare Operational
Trizetto Operational
90 days ago
100.0 % uptime
Today
Waystar Operational
90 days ago
100.0 % uptime
Today
Quest Diagnostics Operational
90 days ago
100.0 % uptime
Today
Health Gorilla Operational
Labcorp Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Uptime
Fetching
Response Time ?
Fetching
Browser Load Time ?
Fetching
Apdex Score ?
Fetching
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022

No incidents reported.

May 16, 2022
Resolved - This incident has been resolved. We apologize for the inconvenience caused today. A post-mortem will be available via this status page within the next week.

If you continue to experience issues related to the errors described here, please reach out to our support team with the details so we can troubleshoot with you.

May 16, 09:58 PDT
Monitoring - Our team has identified and implemented a fix for this issue. We are currently monitoring the results.
May 16, 07:07 PDT
Investigating - We are receiving reports from customers who are experiencing “bad gateway” or “create cash model” error as well as general slowness in accessing the platform. Our team is working on identifying the cause with utmost priority and will send another update later today with our progress.
May 16, 05:52 PDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

Unresolved incident: Office filter on calendar, Approval and Denial eRX refill requests, Telehealth office selection.

May 12, 2022
Resolved - This incident has been resolved. A post-mortem will be available via this status page incident within the next week.
May 12, 12:08 PDT
Monitoring - The fix has been completely deployed and we are monitoring the results. Please let us know if you are still experiencing any issues.
May 12, 11:43 PDT
Update - The deployment is still in progress. We are intentionally deploying at a much slower pace than is typical so as to not disrupt any other functionality or operation of the platform. We appreciate your patience.
May 12, 10:59 PDT
Update - We are currently deploying a fix to our production servers.
May 12, 09:57 PDT
Identified - We have received reports that users are experiencing issues with creating, assigning, archiving, and saving tasks on the DrChrono EHR mobile application. We have identified the issue and our technical teams are currently working on a fix.
May 12, 08:21 PDT
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022
Postmortem - Read details
May 13, 06:52 PDT
Resolved - This incident has been resolved. We apologize for the inconvenience caused today. A post-mortem will be available via this status page incident within the next week.
May 7, 13:50 PDT
Monitoring - Thank you for your patience. All work has been completed and the platform should be fully operational now. We will continue to monitor so please let us know if you still experience any issues from this point on.
May 7, 13:03 PDT
Update - We are almost through the scheduled operation and we expect the platform to be fully functioning within the hour. We will provide an update sooner if possible.
May 7, 12:21 PDT
Update - We are continuing to make progress on the operation.
May 7, 11:54 PDT
Identified - The DrChrono team is currently running a scheduled operation, for which we had not anticipated any impact to the platform. We apologize for any inconvenience but we expect this operation to be completed soon. We will update with progress here.
May 7, 11:37 PDT
May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.