All Systems Operational
drchrono.com   ? Operational
90 days ago
100.0 % uptime
Today
drchrono iPad EHR   ? Operational
drchrono iPad Check-In Kiosk Application   ? Operational
onpatient.com   ? Operational
onpatient iPhone PHR   ? Operational
www.drchrono.com Public Website   Operational
eRx service   ? Operational
3rd party services Operational
90 days ago
100.0 % uptime
Today
Box Sync   Operational
HelloFax Homepage   Operational
Twilio Authy   Operational
Twilio REST API   ? Operational
Zoom Meetings   ? Operational
Cloudflare SJC - San Jose, CA, United States   ? Operational
Stripe API   ? Operational
support.drchrono.com   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime
Fetching
Response Time ?
Fetching
Browser Load Time ?
Fetching
Apdex Score ?
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Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018
Resolved - The problems with the appoinment view, communication logs and reporting have been corrected. We apologize for any inconvenience that his may have caused. If youhave any trouble please submit a ticket to our support team. Thank you.
Sep 21, 06:14 PDT
Update - We are continuing to work on a fix for this issue.
Sep 21, 05:24 PDT
Identified - We have been made aware of several system problems this morning including but not limited to patient appointment views, communication logs and reporting. Our development team is working to implement a fix as quickly as possible. We are expecting this to be repaired within the next two hours, hopefully sooner. We apologize for any inconvenience that this may cause.
Sep 21, 05:20 PDT
Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018
Resolved - ZenDesk has corrected issues with the servers hosting DrChrono's support instance. We apologize for any inconvenience that this may have caused.
Sep 17, 11:13 PDT
Identified - ZenDesk is currently experiencing problems with the servers that are hosting our support.drchrono.com. During this time users may experience problems submitting tickets via support.drchrono.com. We apologize for any inconvenience that this may cause. We will send another update once this has been resolved.
Sep 17, 08:39 PDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018
Resolved - Norton/Symantec has corrected the problems with the VIP application as it relates to electronically sending controlled substances. Please contact support if you continue to experience problems. This is/was not related to our pending switch to the DUO two-factor authentication. We apologize for any inconvenience that this may have caused.
Sep 11, 05:35 PDT
Update - Users have had success with the following workaround for the Norton/Symantec VIP access issues.
See the article created here. https://support.drchrono.com/hc/en-us/articles/360001063866.
We are still investigating this with our vendor.
Sep 10, 14:39 PDT
Investigating - We are currently investigating an issue with the Norton/Symantec VIP Access for EPCS. This problem is currently being investigated by our vendor. We do not yet have an estimated time to repair. This is not related to changes regarding a switch to DUO for two factor authentication. We will post another message as soon as more information is available. We apologize for the inconveneince and understand the urgency of prescribing controlled substances. We are working diligently to get this corrected as soon as possible.
Sep 10, 14:16 PDT
Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.