All Systems Operational

Uptime over the past 90 days. View historical uptime.
drchrono.com Operational
90 days ago
99.96 % uptime
Today
drchrono iPad EHR Operational
drchrono iPad Check-In Kiosk Application Operational
DrChrono Telehealth Platform Operational
90 days ago
100.0 % uptime
Today
onpatient.com Operational
onpatient iPhone PHR Operational
www.drchrono.com Public Website Operational
3rd party services Operational
90 days ago
99.49 % uptime
Today
HelloFax Operational
Twilio Authy Operational
Stripe API Operational
support.drchrono.com Operational
Twilio SMS Operational
Box Uploads/Downloads Operational
Twilio TwiML Operational
Updox Operational
90 days ago
100.0 % uptime
Today
Emdeon/Change Healthcare Operational
90 days ago
100.0 % uptime
Today
Trizetto Operational
90 days ago
100.0 % uptime
Today
Waystar Operational
90 days ago
100.0 % uptime
Today
Quest Diagnostics Operational
90 days ago
100.0 % uptime
Today
Health Gorilla Operational
Labcorp Operational
90 days ago
100.0 % uptime
Today
Square Operational
90 days ago
100.0 % uptime
Today
ID.ME Operational
90 days ago
95.45 % uptime
Today
E-Provider Solutions Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 17, 2026

No incidents reported today.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
DrChrono Slowness
Resolved - DrChrono has resolved the issue that was causing slowness for a limited set of users. System performance has returned to normal, and we will continue to monitor to ensure ongoing stability.
Apr 7, 10:34 PDT
Monitoring - DrChrono has implemented mitigation steps to address the earlier reported slowness affecting a limited set of users while we continue to isolate the root cause. We are currently monitoring system performance to ensure stability.
Apr 6, 13:41 PDT
Investigating - DrChrono has identified that a limited set of users may be experiencing slowness within the application. We are investigating the issue and will post updates every 60 minutes or as soon as they become available.
Apr 6, 12:37 PDT
EPCS Prescription Issue ID.me
Resolved - Our third-party provider, ID.me, has resolved the issue that was impacting the ability to prescribe controlled substances. Push Notification MFA is now functioning as expected.

Recommended Action:
If you previously switched to an alternate MFA method (such as an authenticator app or SMS), you may switch back to Push Notifications.

For steps to update your MFA method, visit:
https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me

If you continue to experience login issues, you may still follow ID.me’s recovery steps:
https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in
Apr 7, 09:30 PDT
Update - Our third-party provider, ID.me, is still experiencing ongoing issues, which may affect your ability to prescribe controlled substances. This appears to be limited to Push Notification MFA and may result in authentication errors. At this time, services are functioning normally on Android devices. ID.me is actively working on a fix to restore push notifications on iOS.

Recommended Action:

Switch to an alternate MFA method using an authenticator app for code generation to avoid disruption.

Set up a new MFA method via ID.me Wallet:
https://help.id.me/hc/en-us/articles/202673924-Create-your-ID-me-Wallet

If you’re unable to log into ID.me Wallet, use MFA recovery:
https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in

We are actively monitoring the situation and will provide updates as they become available. Thank you for your patience. For the latest updates, please refer to their status page: https://status.id.me/
Apr 6, 07:03 PDT
Update - Our third-party provider, ID.me, is still experiencing ongoing issues, which is impacting the ability to send controlled prescriptions.

A temporary fix has been implemented. iOS users can continue logging in by manually opening the Authenticator app and approving requests. Push notifications on Android devices have been restored and are working as expected.

ID.me is actively working on a complete fix to restore push notification functionality on iOS. In the meantime, we are closely monitoring the situation and coordinating with their team.

For the latest updates, please refer to their status page: https://status.id.me/

We will continue to share updates as more information becomes available. If you experience any ongoing issues, please don’t hesitate to reach out with details.

Thank you for your patience and understanding.
Apr 4, 04:11 PDT
Identified - ID.me is still experiencing issues. However, as a workaround, users can update their multi-factor authentication (MFA) method by switching from push notifications to a code generator (authenticator app).

For step-by-step instructions, please visit:
https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me

We are actively working with ID.me to resolve this issue and will provide updates as more information becomes available.
Apr 3, 08:41 PDT
Investigating - Our third-party provider, ID.me, is currently experiencing an issue which is impacting the ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.
Apr 3, 07:15 PDT
Apr 6, 2026
Apr 5, 2026

No incidents reported.

Apr 4, 2026
Apr 3, 2026
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