Site Slowness
Incident Report for DrChrono
Resolved
This incident has been resolved. We will create a postmortem with details about today's incident within the next week. If you're still experiencing any system performance issues, please let our Support team know, and they will assist you.
Posted Jun 02, 2021 - 14:13 PDT
Monitoring
Our engineering team has pushed a temporary fix to address the reports of sitewide slowness and trouble saving data. We are seeing normal response times and will continue to monitor the system. Please reach out to our support team if you continue to run into any issues.
Posted Jun 02, 2021 - 12:02 PDT
Update
Our engineering team continues to investigate the cause of sitewide slowness and trouble saving data. We do not have additional updates at this time but will provide more information once it is available.
Posted Jun 01, 2021 - 14:05 PDT
Update
Our engineering team is continuing to investigate the cause of sitewide slowness and trouble saving data. Once we have additional information on the issue, we will provide an update here.
Posted Jun 01, 2021 - 12:53 PDT
Update
Our engineers are continuing to investigate the cause of sitewide slowness and trouble saving data. We will continue to provide updates here as we receive them.
Posted Jun 01, 2021 - 11:30 PDT
Investigating
We are currently investigating reports of sitewide slowness and trouble saving data that appear to have begun at approximately 9:00 am PST. We will provide an update with additional information as soon as possible.
Posted Jun 01, 2021 - 10:18 PDT
This incident affected: drchrono.com, drchrono iPad EHR, and drchrono iPad Check-In Kiosk Application.