Unable to order labs

Incident Report for DrChrono

Resolved

This incident has been resolved.

Posted Sep 16, 2020 - 06:37 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 15, 2020 - 14:53 PDT

Investigating

We are currently investigating an issue that is preventing users from submitting both Quest and LabCorp orders. The error message displayed states "Unknown error creating your orders. Try again?". We will post an update as soon as we have more information.

Posted Sep 15, 2020 - 12:36 PDT

This incident affected: drchrono.com and drchrono iPad EHR.