Major Service Failure of eRx

Incident Report for DrChrono

Resolved

This incident has been resolved.

Posted Sep 27, 2018 - 11:04 PDT

Monitoring

After having problems communicating with Surescripts, our eRx partner, it seems that the problem is cleared on their end. We're still monitoring the results.

Posted Sep 27, 2018 - 10:57 PDT

Investigating

drchrono is currently experiencing a significant service outage related to eRx. Please be aware that our engineering team is prioritizing the investigation of this issue and working to resolve this situation as quickly as possible. We will provide another update via this status page as soon as possible.

Posted Sep 27, 2018 - 10:53 PDT