Eligibility and PRE Transaction Errors for TriZetto Users

Incident Report for DrChrono

Resolved

TriZetto has completed testing. The eligibility and PRE systems will be back up and completely functional today, March 19th, by 4 pm CST/5 pm EST.

Posted Mar 19, 2021 - 14:00 PDT

Identified

TriZetto Provider Solutions (TPS) is currently experiencing an issue with Eligibility and PRE that require an emergency maintenance. Attempts to submit Eligibility and PRE transactions during this time will result in time-out errors.
All transactions will resume processing once this maintenance has been completed. TriZetto is working to correct the issue as quickly as possible. At this time, TriZetto does not have an estimated time of completion. Trizetto teams are working around the clock to restore services.

Posted Mar 19, 2021 - 10:44 PDT

This incident affected: 3rd party services (Trizetto).