API Authentication Token Exchange is Unavilable

Incident Report for DrChrono

Resolved

This incident has been resolved.

Posted Jun 07, 2019 - 09:40 PDT

Monitoring

We have completed the fix for the issue, and are now monitoring to see if there are any other remaining problems.

Posted Jun 07, 2019 - 00:58 PDT

Update

We are continuing to work towards a resolution for the issue.

We have discovered that some non-API functionality (such as locking clinical notes) is being affected for some users.

Posted Jun 06, 2019 - 22:46 PDT

Identified

OAuth 2.0 token exchanges are currently unavailable for the DrChrono API. We have identified the problem and are implementing a fix now.

Posted Jun 06, 2019 - 21:10 PDT

This incident affected: drchrono.com.

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