We are continuing to parse new ERA files coming in each day for all clearinghouses. Waystar is up to date, while Trizetto and Emdeon continue to make progress. Database timeouts and non-timeout errors remain the two types of errors that are preventing a full recovery for the two remaining clearinghouses.
We’ve increased the amount of time that a query can last, allowing ERAs to be accurately parsed. We are still investigating non-timeout errors. The remaining error types are less recent and considered non-incident related bugs that will be addressed accordingly.
We continue parsing all new 277 files from Waystar and Trizetto. A fix was pushed to production that will parse the 277 backlogs for Trizetto and Emdeon. This will also enable new 277 files coming in from Emdeon to be parsed. For this reason, we ask customers not re-submit 277s as re-submitting will make processing take even longer.
If you are still not receiving information on a claim that should be updated, please contact support at drchrono.com/help with the claim number available so that we can assist further. We will post additional updates here each day until the issue is fully resolved. You may also find general claim information in our support article: https://support.drchrono.com/hc/en-us/articles/360059952791-Lifecycle-of-a-Claim