Processing Delays for ERAs and Claims Status Updates
Incident Report for DrChrono
Identified
We are still monitoring the ERA processing issues that have been occurring with the clearinghouses. Our team has identified the processing issue and is working towards a fix. We will provide another update as we have more information. Please note that this only impacts statuses and receipts updating in DrChrono - this issue does not impact claims processing with your clearinghouse.
Posted Apr 07, 2021 - 06:21 PDT
Update
We are still monitoring the ERA processing issues that have been occurring with the clearinghouses. There are currently processing delays with Emdeon/Change Healthcare that have arisen again. Our team continues to investigate this and we will provide another update as we have more information. Please note that this only impacts statuses and receipts updating in DrChrono - this issue does not impact claims processing with your clearinghouse.
Posted Apr 05, 2021 - 14:47 PDT
Monitoring
We appreciate your patience. We have resolved the ERA processing issues with TriZetto, Waystar, and Emdeon/Change Healthcare, and statuses and receipts are now updating in DrChrono. You may still experience slight delays to information as we work through the backlog, but please reach out to our support team if you have questions about specific claims.
Posted Apr 01, 2021 - 18:23 PDT
Update
We are continuing to investigate the root cause of the issue. Our team has put in place an alternative workflow to speed up the process of claims from TriZetto and Waystar and update statuses and receipts in DrChrono. This does not affect claims being submitted to your clearinghouse. We will continue to update you as we have more information.
Posted Apr 01, 2021 - 09:43 PDT
Update
We are continuing to investigate the root cause of the issue. However, our team has put in place an alternative workflow to speed up the process of claims from TriZetto and update statuses and receipts in DrChrono. This does not affect claims being submitted to your clearinghouse. We will continue to update you as we have more information.
Posted Mar 31, 2021 - 07:32 PDT
Investigating
We are aware of significant processing delays with ERAs and Claims status updates in DrChrono. We are actively working on identifying the root cause. Please note this does not affect the payments posting or bank account transfers but impacts the receipts not being added to DrChrono. This does not affect claims being submitted to your clearinghouse. We will continue to keep you updated as we have more information.
Posted Mar 30, 2021 - 11:44 PDT
This incident affects: 3rd party services (Emdeon/Change Healthcare, Trizetto, Waystar).