The issue occurred on October 21st, 2021. Clinical notes were rendered with errors after a routine deployment.
All times are EST.
|2021-10-21 08:05||Initial reports of errors for clinical note rendering.|
|2021-10-21 08:38||Root cause of issue identified.|
|2021-10-21 11:08||Engineering completes development of hotfix.|
|2021-10-21 11:10||Status Message posted for the Clinical Notes rendering errors.|
|2021-10-21 11:37||Testing of hotfix started.|
|2021-10-21 11:37||Status Message updated to “Identified”.|
|2021-10-21 11:49||Initial confirmation that the proposed fix works as expected.|
|2021-10-21 12:47||Production hotfix deployment began.|
|2021-10-21 13:30||Production hotfix deployed. Fix verified.|
|2021-10-21 14:07||Issue resolved.|
A field for clinical note rendering was modified during routine software deployments. The modification caused rendering issues for providers signing/locking their notes.
Providers were unable to sign/lock notes without rendering errors from 10/20/21 21:41 to 10/21/21 13:30
Engineering began developing a fix to correct the rendering error once notified. The fix was tested and deployed to the production environment, resolving the error.