This incident has been resolved. Please reach out to DrChrono's Customer Support team if you're still encountering issues running eligibility for a patient.
Posted Feb 02, 2021 - 05:30 PST
A fix has been implemented and we are monitoring the results.
Posted Jan 29, 2021 - 17:19 PST
Our team has identified an issue with Emdeon users submitting eligibility checks in the DrChrono platform. Users may be receiving 503 errors when attempting to run the eligibility for a patient. We are working with Emdeon to resolve the issue and will update once we have additional information.
Posted Jan 29, 2021 - 10:55 PST
This incident affected: drchrono.com and 3rd party services (Emdeon/Change Healthcare).