Slowness with Clinical Notes and Patient Consent Forms previewing and signing
Incident Report for DrChrono
Update
We’re still actively working on a fix for this issue, but we don’t have any new information to share at this time. We’ll keep you posted as soon as we have an update.
Posted Jun 24, 2022 - 12:16 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 23, 2022 - 18:13 PDT
Identified
Based on reports from customers and our internal tracking tools, our development team has identified a degradation issue impacting the rendering of PDFs and the signing of these PDFs, including clinical notes and patient consent forms. Our team is working on determining the best fix and a plan for implementation of the fix with the least possible risk to platform traffic. We have escalated this issue to the highest priority and will continue to provide updates as we have them.
Posted Jun 23, 2022 - 10:18 PDT
This incident affects: drchrono.com, drchrono iPad EHR, and drchrono iPad Check-In Kiosk Application.