System slowness

Incident Report for DrChrono

Resolved

This incident has been resolved.

Posted Dec 28, 2020 - 14:48 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 28, 2020 - 11:55 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 28, 2020 - 11:45 PST

Investigating

We are currently experiencing system slowness and performance issues and our team is investigating with high priority. We will provide another update with more information soon.

Posted Dec 28, 2020 - 11:37 PST

This incident affected: drchrono.com, drchrono iPad EHR, drchrono iPad Check-In Kiosk Application, DrChrono Telehealth Platform, onpatient.com, and onpatient iPhone PHR.