Lab order generation, reports, referrals, clinical note exporting failing

Incident Report for DrChrono

Resolved

This incident has been resolved.
Posted Dec 02, 2021 - 14:48 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 01, 2021 - 15:48 PST

Update

We are continuing to investigate this issue.
Posted Dec 01, 2021 - 14:30 PST

Update

We are continuing to investigate this issue.
Posted Dec 01, 2021 - 10:26 PST

Investigating

We are currently investigating reports from customers of trouble generating lab orders, reports, referrals, and clinical note exporting to the message center. In each case, it appears to be related to the generation of PDF files and Excel files. Our team is working to determine the root cause with high priority. Thank you for your patience.
Posted Dec 01, 2021 - 10:10 PST
This incident affected: drchrono.com and 3rd party services (Quest Diagnostics, Labcorp).
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