Site Outage
Incident Report for DrChrono
Resolved
This incident has been resolved.
Posted Jan 06, 2021 - 11:15 PST
Monitoring
Our team worked to resolve this morning's outage and we are now monitoring performance throughout the day. The outage was due to a network connectivity issue between our databases that caused a network interruption and took about 20 min for the system to recover. We appreciate your patience and understanding as we worked to get the site back up and running and deeply apologize for the disruption caused.
Posted Jan 06, 2021 - 09:30 PST
Update
We are continuing to investigate the cause of this morning's outage, but at this time the site is back up and running for most of our customer base.
Posted Jan 06, 2021 - 07:42 PST
Investigating
The DrChrono platform is currently experiencing a site outage. Our team is working hard to investigate this issue and we will provide an update soon as we have more information.
Posted Jan 06, 2021 - 06:53 PST
This incident affected: drchrono.com, drchrono iPad EHR, drchrono iPad Check-In Kiosk Application, and DrChrono Telehealth Platform.