Unable to join telehealth video visit from the web

Incident Report for DrChrono

Resolved

This incident has been resolved.

Posted Feb 17, 2023 - 19:37 PST

Identified

The issue has been identified as stemming from a third party service our platform utilizes. We are reaching out to them in order to continue efforts to mitigate the problem. We will continue to post updates here as we have additional information.

Posted Feb 17, 2023 - 12:17 PST

Investigating

We are currently investigating reports from our users that they are unable to join telehealth video visit calls from the DrChrono web application. As a workaround, video visits can be joined from the EHR iOS application. We will provide an update as soon as we have additional information.

Posted Feb 17, 2023 - 09:27 PST

This incident affected: 3rd party services (Twilio REST API) and DrChrono Telehealth Platform.