Prescription Issues

Incident Report for DrChrono

Resolved

We identified the issue impacting prescription transmission and worked closely with our third-party vendor, Surescripts, to investigate and resolve the problem. The issue has now been fully resolved.

At this time, prescriptions should be sending successfully without interruption. Our team will continue to actively monitor the system to ensure stability and prevent recurrence.

Posted Jan 05, 2026 - 17:24 PST

Investigating

We’re aware of an issue impacting the ability to send prescriptions. Our team is actively investigating and working to resolve this as quickly as possible.

We’ll provide another update as soon as we have more information.

Posted Jan 05, 2026 - 16:28 PST

This incident affected: drchrono.com and drchrono iPad EHR.