Site Slowness and Data Availability

Incident Report for DrChrono

Resolved

This incident has been resolved.

Posted Apr 23, 2020 - 14:58 PDT

Monitoring

We have identified and resolved all major issues around slowness and data availability experienced by customers today. We will continue to monitor the situation and provide updates.

Posted Apr 23, 2020 - 13:06 PDT

Investigating

We have brought all our databases back online to resolve the site availability issue that customers experienced yesterday, April 22nd. However, we are continuing to receive additional reports today of difficulty in accessing data and general slowness within the software. We are investigating these issues being reported and will provide further updates.

Posted Apr 23, 2020 - 08:52 PDT

This incident affected: drchrono.com, drchrono iPad EHR, drchrono iPad Check-In Kiosk Application, onpatient.com, and onpatient iPhone PHR.