Between 3:25 PM EST and 5:28 PM EST, we experienced an extreme traffic flood via our public API that caused backend message broker resource pressure resulting in degraded performance. The team worked quickly to identify and limit the source of the traffic flood. Once the flood was halted the team then worked to relieve broker resource pressure before reinstating general access to the system. We are currently evaluating improvements we can make to fortify our throttling capability to prevent this issue from reoccurring in the future.
Posted Nov 27, 2023 - 15:30 PST
Monitoring
A fix has been implemented and we are continuing to monitor the situation. This status page will continue to remain open and updates provided.
Posted Nov 27, 2023 - 14:33 PST
Identified
Engineering has identified the issue and is working to provide a solution. This status page will be updated again in the next 45 min. We are sorry for any inconveniences this has caused.
Posted Nov 27, 2023 - 13:37 PST
Investigating
DrChrono is currently investigating system slowness. We will continue to use this page for updates. We are sorry for any inconveniences this may cause.
Posted Nov 27, 2023 - 12:35 PST
This incident affected: drchrono.com and drchrono iPad EHR.